Practical online-and-offline training course about design thinking, service and information design, dedicated to culture and social workers: practical knowledge, tools, resources, case studies. The digital media illiteracy of social and cultural workers results to poorly designed communication and services, thus missing the connections with their audiences. Design Magic provides quite an effective solution: we don't talk about how to become creative or a designer, but rather how to employ creativity and basic design knowledge to better everyday processes and communication.